сапорт по-американски

История с кодепроджекта: собиралась турецкая фирма купить инсталятор, загрузили триал, через пару дней пришло мыло(от робота), в котором еще раз перечислили фичи продукта и обещали помочь чем только могут перед покупкой. Наивный програмер в это повери и по мылу спросил про семплы, относительно одной фичи.
В ответ уже от человека услышал что в Турции пиратов много, мы там никого не сапортим, и что ваши M$ сертификации нам пофигу, наверное их купили, а потом вообще был послан.
Оригинал зачетный, особо порадовала фраза "give a rat`s ass about" (нашлась в урбан дикшинари), а ценителям понравится окончание разговора:

"Hahahaha! Please go ahead and report this to whomever the f*** you care to. And no, f*** is not a typo either."

Мастер класс, как правильно продавать програмные продукты в "развивающиеся" страны:

Hi Michael,

First, I thank you for your kind e-mail.
We really don't understand your (company) attitude upon us. I asked Candice if you have a tutorial but she replied us with "rat ass" etc.
We did not ask for free software. We did not ask for discount. We did not ask for support. Here is what we said:

Hi Candice

We are currently packaging our product with VS.2005 Setup. As you probably know, it's very limited and we cannot event have a password field in the custom UI pages (unless you hack it with an MSI editor)
Our primary concern is to convert our setup projects to InstallAware, do you have tutorials (video is preferred of course) to achieve that task?

Regards
Murat
Upon this kind message, here is what we get:

Frankly, we couldn’t give a rats ass about what kind of certifications you've got. Our founder is Turkish and he has cautioned us all very strongly against doing business in Turkey. We know you just bribe people to get your "certifications" there.

then

Hahahaha! Please go ahead and report this to whomever the f*** you care to. And no, f*** is not a typo either.

(she likes the f/word I guess)

We only installed the evaluation edition and we REALLY don't understand the you keep defending what Candice (and/or Sinan, etc) did.

As the creators of a good product, this is NOT the right way to express your corporate policies. Again, please read above. We did not ASKED anything from you.

I guess, your company owes an apology to us.

That's all.

Regards
Murat




-----Original Message-----
From: Michael Nesmith [mailto:michaeln@installaware.com]
Sent: Sunday, April 05, 2009 12:24 AM
To: Murat ERAYDIN
Cc: candicej@installaware.com
Subject: RE: Why Choose InstallAware?

Hi Murat,

Just a bit of advice - if you want a real taste of InstallAware, you really need to shell out some cash. You've paid to get certified, so I don't see why this is a problem for you.

We do have a zero-compromise, zero-tolerance policy for your region, I'm afraid. If you want to work with us, this is the only way. Contrary to what you might think, we're not locking you out.

Or you can choose to walk away and work with a competitor. We really don't mind. Frankly, the evaluation exists not only for your benefit, but ours.

If you're not happy with the complementary evaluation resources on our website, I really cannot think of anything else.

Thanks...

Michael Nesmith
Technical Support Representative
InstallAware Software Corporation
336 Guerrero Street
San Francisco CA 94103-3332
415 839 5017
-----Original Message-----
From: Candice Jones [mailto:candicej@installaware.com]
Sent: Sunday, April 05, 2009 12:07 AM
To: michaeln@installaware.com
Subject: FW: Why Choose InstallAware?

Check this thread Wink

Kind regards,

Candice Jones
Account Representative
InstallAware Software Corporation
336 Guerrero Street
San Francisco CA 94103-3332
415 839 5017
-----Original Message-----
From: Murat ERAYDIN [mailto:Murat Eraydin]
Sent: Saturday, April 04, 2009 9:01 PM
To: ****@microsoft.com
Cc: candicej@installaware.com
Subject: RE: Why Choose InstallAware?

Mr ****,

Please kindly respond to "bribing theory" about Microsoft certification. This is the conversation that took place between us and InstallAware. We will be taking this mail to wherever it goes.

Regards
Murat Eraydin

-----Original Message-----
From: Candice Jones [mailto:candicej@installaware.com]
Sent: Saturday, April 04, 2009 8:52 PM
To: Murat ERAYDIN
Subject: RE: Why Choose InstallAware?

Hahahaha! Please go ahead and report this to whomever the f*** you care to. And no, f*** is not a typo either.

Kind regards,

Candice Jones
Account Representative
InstallAware Software Corporation
336 Guerrero Street
San Francisco CA 94103-3332
415 839 5017

-----Original Message-----
From: Murat ERAYDIN [mailto:Murat Eraydin]
Sent: Saturday, April 04, 2009 8:52 PM
To: candicej@installaware.com
Subject: RE: Why Choose InstallAware?

What kind of language is that??! Maybe your founder get his/her certification that way but we are not kind of people. You either watch too much Jack Bauer (24) or watched OrientExpress or have some kind of prejudgement about Turkey.

As a 11-year Microsoft Employee, I will be reporting this to Microsoft Turkey and Microsoft HQ.

If I misunderstand "rats ass" please explain.




-----Original Message-----
From: Candice Jones [mailto:candicej@installaware.com]
Sent: Saturday, April 04, 2009 8:41 PM
To: Murat ERAYDIN
Subject: RE: Why Choose InstallAware?

Frankly, we couldn’t give a rats ass about what kind of certifications you've got. Our founder is Turkish and he has cautioned us all very strongly against doing business in Turkey. We know you just bribe people to get your "certifications" there.

So this is one case where I'm actually happy to see a customer go to the competition!

Kind regards,

Candice Jones
Account Representative
InstallAware Software Corporation
336 Guerrero Street
San Francisco CA 94103-3332
415 839 5017

-----Original Message-----
From: Murat ERAYDIN [mailto:Murat Eraydin]
Sent: Saturday, April 04, 2009 8:30 PM
To: candicej@installaware.com
Subject: RE: Why Choose InstallAware?

Hi,

We are a Microsoft Certified Partner and developing auditing software for Windows, Unix, etc. I understand your concern about piracy (you're totally right) but we DO respect IP.

As I have stated before, we have lots of setup projects prepared in VS.2005 and we "afraid" to jump into another packaging solution. That's why I asked "do you have [video] tutorials?".

I have installed the AdminStudio8 few minutes ago and I will try to discover it. If you have something that will shorten our learning process, it's time to do it now Smile


Regards
Murat

-----Original Message-----
From: Candice Jones [mailto:candicej@installaware.com]
Sent: Saturday, April 04, 2009 8:23 PM
To: Murat ERAYDIN
Subject: RE: Why Choose InstallAware?

Unfortunately, due to high rates of software piracy in your region, we are unable to provide any support or any other form of pre-sale services to your company. If you are a legitimate business, you may purchase an InstallAware product and we'll take it from there.

Kind regards,

Candice Jones
Account Representative
InstallAware Software Corporation
336 Guerrero Street
San Francisco CA 94103-3332
415 839 5017

-----Original Message-----
From: Murat ERAYDIN [mailto:Murat Eraydin]
Sent: Saturday, April 04, 2009 8:09 PM
To: Candice Jones
Subject: RE: Why Choose InstallAware?

Hi Candice

We are currently packaging our product with VS.2005 Setup. As you probably know, it's very limited and we cannot event have a password field in the custom UI pages (unless you hack it with an MSI editor)

Our primary concern is to convert our setup projects to InstallAware, do you have tutorials (video is preferred of course) to achieve that task?

Regards
Murat

-----Original Message-----
From: Candice Jones [mailto:candicej@installaware.com]
Sent: Saturday, April 04, 2009 3:00 PM
To: Murat ERAYDIN
Subject: Why Choose InstallAware?

Dear InstallAware Customer,

It's been a few days since you downloaded InstallAware, and I wanted to touch base and ask if there's anything I can help you with. You may call me at the number displayed below, or just reply to this email. I'm here to help with your InstallAware evaluation.

Take a look at some InstallAware exclusive benefits:

o Partial Web Deployment: Why frustrate end-users with empty stub setups that are useless without an Internet connection? Use partial web deployment to ship fully functional, stand-alone setup.exe files which connect to the web only to download optional components. Partial web deployment is an ideal way to strip your application technology pre-requisites from your main setup!

o Up to 67% Better Compression: InstallAware pre-processes files with the BCJ2 algorithm to increase compressibility and achieves astounding space savings. Simply repack large runtimes like SQL Server 2008 and the .NET Framework with InstallAware to shave tens of megabytes off your installation.

o Spectacular End-User Experience: Display interactive HTML and Flash billboards instead of static bitmaps! Educate and entertain users before your product has even installed, making a lasting first impression. Capture the native progress feedback of third party setups in your own progress dialogs and ensure a seamless installation experience for all your features and components!

Please contact me any time if you have any questions about InstallAware, or would like to place an order.

Kind regards,

Candice Jones
Account Representative
InstallAware Software Corporation
336 Guerrero Street
San Francisco CA 94103-3332
415 839 5017

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